Privacy Notice
Last updated: February 1, 2026
Operated by: MeldLife Ltd (Company No. 16863899)
This privacy notice explains how MeldLife collects, uses, and protects your personal information. It is written in clear language and is intended to be easy to understand.
MeldLife is intended for adult users. It is not designed for or targeted at children. Users may choose to include information about children incidentally within their personal memories, such as references to family members or photographs from life events. This information is processed only to provide the service requested by the user and is kept private by default.
📋Privacy at a Glance
Here's a quick overview designed for easy understanding:
Your data stays private
All your memories are private by default. You choose who sees them.
Clear purpose
We only collect what we need to provide the service you asked for.
No selling, no ads
We never sell your data or use it to train third-party AI models.
You're in control
Access, edit, or delete your data anytime. Cancel your account whenever you want.
Secure storage
Your data is encrypted and stored on secure servers in the UK, EU, and US.
Easy to reach us
Questions? Email privacy@meldlife.com - we respond promptly.
Contact Details
Email:
privacy@meldlife.comMail:
MeldLife Ltd
71-75 Shelton Street, London, WC2H 9JQ, United Kingdom
What Information We Collect, Use, and Why
To provide services and goods:
- Names and contact details
- User-generated content such as audio recordings, written memories, photographs, videos, and documents
- Limited website and app usage information (such as pages viewed or feature usage), used to improve reliability and usability
To operate customer accounts and subscriptions:
- Names and contact details
- Account registration and login information
- Subscription and purchase history
- Security-related information
For service updates and marketing:
- Names and contact details
- Communication preferences
- Records of consent where applicable
For dealing with queries, complaints, or claims:
- Names and contact details
- Account and service history
- Correspondence records
All user-generated content is private by default and is only accessible to the account holder unless they choose to export or share it.
Lawful Bases for Processing
We rely on the following lawful bases under UK GDPR:
Legitimate interests:
We process personal information to provide the core MeldLife service, operate accounts, send essential service communications, and respond to support queries. This processing is necessary, proportionate, and expected by users. We only process information users choose to provide and give full control to edit or delete content.
Consent:
We rely on consent to send marketing or promotional communications. Users can withdraw consent at any time.
We do not use user content to train third-party AI models.
Your data protection rights include access, rectification, erasure, restriction, objection, portability, and withdrawal of consent. Requests can be made using the contact details above.
Where We Get Personal Information From
We collect personal information directly from you.
How Long We Keep Information
- User account details are kept for as long as the account remains active.
- User-generated content is kept until you delete it or close your account.
- Support communications are kept for up to 12 months after resolution.
- Billing and transaction records are kept for up to 6 years.
- Technical and security logs are typically kept for up to 90 days.
Retention periods are reviewed regularly to ensure data is not kept longer than necessary.
Who We Share Information With
We share personal information only with trusted data processors acting on our instructions, including:
- Cloud hosting and storage providers (UK, EU, US)
- AI and transcription service providers (UK, EU, US)
- Email and communications providers (UK, EU)
- Privacy-focused analytics providers (EU)
- Payment and subscription providers (UK, EU, US)
We may also share information with professional advisors or regulatory authorities where legally required.
International Transfers
Where personal information is transferred outside the UK, appropriate safeguards are used, including the UK-US data bridge and standard contractual protections.
How to Complain
If you have concerns about our use of your personal information, contact us using the details above.
You can also complain to the Information Commissioner's Office at: https://www.ico.org.uk/make-a-complaint